Tag Archives: habits

The New Cheese

Everybody, Somebody, Anybody and Nobody *OR* Does anyone do anything around here?

Leave a comment

This is a story about four people named Everybody, Somebody, Anybody and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have.              ~Author Unknown

If you don’t mind, allow me to begin with a disclaimer. I am not (honest and truly) thinking of any particular person when I start spouting off about certain personalities. I may mesh several known personalities together, pulling quirks and idiosyncrasies from different individuals to create my own version of Joe Smith, but I will not ever call out a single individual to pick on because I would never intentionally hurt or embarrass someone that way. I will further say that if you, my dear reader, see yourself in some form or fashion, you can rest assured that what you see is your own personal point of view, not mine. Please do not lambast me or burn me in effigy at my attempt at humor with a tongue-in-cheek account of different personalities you may encounter within your office.

All that being said, let’s give this a whirl, shall we?

Today, ladies and gentlemen, I would very much like to talk about Not My Jobbers. Not My Jobbers are an unfortunately abundant and highly-frustrating breed of co-worker. Not My Jobbers are the folks who:

  • take the last bit of coffee and never make any more so that when the next poor, unsuspecting, caffeine-deprived soul walks up to the pot all they get is sludge.
  • spill stuff and don’t bother to clean it up.
  • take aim at a waste basket, launch enthusiastically, and when the swoosh doesn’t happen and the offending article hits the floor, they walk away because they were too lazy to walk to the waste basket in the first place.
  • take the last of the manila file folders and leave the empty box.
  • open a new package of factory-sealed note pads and leave the plastic wrapper.
  • empty boxes of copy paper and don’t remove the empty box.
  • open reams of copy paper and leave the wrapper on the table.
  • use the copy machines or printers until all the paper runs out and don’t bother to refill the drawers.
  • use the copy machines or printers until all the ink or toner runs out and don’t bother to even attempt to replace the cartridges.

Well, you get the picture. If something requires doing, you can pretty much guarantee that Not My Jobbers will not do it and, sadly, they far outweigh those folks who do the things just because they need doing. And the bullet-points mentioned above don’t take into account the actual work portion of office life. The stuff that an employee is actually hired (and paid) to do. There’s a lot of Not My Jobbing going on there as well.

Let’s look at four common excuses, because when you think about it, that’s all they are: excuses. I believe I shall address each one individually.

It’s not my job. Maybe not, but it’s somebody’s job, you can be sure of that. Quite honestly, just because it isn’t your job doesn’t mean you can’t help someone else with theirs. Just as an example, the cleaning crew comes in after hours to empty your waste basket, wipe up your mess, put your things in order, vacuum your floor, and you can’t take the time to clean up after yourself? Does the existence, or presence, of a cleaning crew mean that you can’t pick up the paper towel that just missed reaching its goal of making it into the waste basket? Another example: you see someone struggling to open a door, hands full, juggling multiple items, attempting to dig their keys out. It’s not your job to help them. Does something not being your job mean that that you can’t assist someone else who is clearly overwhelmed? Here, let me help you with that is not hard to say, nor is it hard to accomplish once you’ve offered. Think about those words again, Here, let me help you with that. How can those words apply to other areas of your life?

I don’t have time for this right now. To be honest, none of us have time anymore. Not any of us. We’re all so busy we hardly have time to breathe. Between your own job duties, home life, possibly a second job, maybe a couple of kids, the house, the yard, relationships – you name it – these things all take one very important thing: time. So what if you’re getting ready to get on a conference call? You have time to throw together another pot of coffee; thirty seconds late to a call you know others are going to be much later for because they don’t have any time, either! For me personally, being late for something makes me twitch. I hate being late for anything. And I’m not touting the acceptance of being late; one should always strive to be on time. But relax a little, will you? And how about when something you’re trying to do, over and over again, just will not work? How frustrated you get when you just finally throw up your hands and say, I don’t have time for this right now! (Please, leave tossing object of frustration out of the equation; you really don’t have time for that, either.) Breathe, OK? Think about how you can turn that frustration into success? And further, think about how you can apply the above Here, let me help you with that. They mesh nicely together, don’t you think?

Somebody else will do it. Ah…here we are again. Those nameless, faceless persons who come behind, and clean up after, you. Those persons are not, contrary to whatever you believe, elves, who magically appear, request no payment, work their backsides off, and expect no credit to handle things that you should have handled to begin with. Like cleaning up after yourself, and finishing that project that is nearing deadline. It’s not someone else’s job, it’s yours. I’m very sorry that’s just something you are going to have to deal with, so accept it, own it, work it, and get on with your life. I don’t care if your mother still makes your bed for you, you are an adult, with a job, with your own responsibilities – so act like it. I’m not going to sugar-coat that, people. No one else is going to do your job for you, whatever that job may be.

They don’t pay me enough for this. Nope. They probably don’t. I refer back to Here, let me help you with that. Are we, as a society, so selfish and self-centered that we forget all about others? Sadly, I believe we are. Oh, there are a few people out there who qualify as modern-day saints (don’t start with me, you know exactly what I mean) who bend over backwards to help others, no matter what form of help is required. I don’t see any reason why we cannot apply that same concept to our working lives. The big Corporate “They” might not pay you enough to deal with the angry guy on the phone who wants his money back, and the reason for his anger is most likely not your fault, but does that mean you shouldn’t do everything in your power to help get to the root of the problem and find someone who might be able to help him even if you cannot? Money has become the main reason people do anything anymore. If they’ll pay me, I’ll do it. But how about the concept of doing something just because it needs doing or simply out of the goodness of your heart? Shall we call you The Grinch?

One might consider changing one’s perspective. Look at things (whatever they are) as opportunities to help instead of being tasked with doing someone else’s work. How about instead of thinking “It’s not my job,” you think, “It’s only gonna take me a minute so I might as well get it done, since it needs doing.” How will changing the way you think change the way you feel? Well, it might not. But if it does, and the trend catches on? Think of the possibilities!

The New Cheese

Surviving The Cube Farm: A Lesson in Office Etiquette

2 Comments
http://www.dilbert.com
http://www.dilbert.com

Having spent years, and years, and years (honestly, it feels like eons sometimes) in an office environment, I think I can officially pronounce myself an expert in office etiquette. I don’t have a medal, or a certificate, or a fancy diploma, or a fez with a fun tassel (fez’s are cool) to prove my expertise, but I promise, I am an expert. Though, truth be told, some of said expertise is actual and some of it is totally because I’m petting my peeves, but all will be totally worth your while.

Whether you have worked in an office environment or not, you’ll probably find this as helpful as you will amusing. See, even if you don’t work in an office, a lot of this is just common sense, best practice stuff that you can apply to your everyday life.

I need to also say that while this is about working in an office and the etiquette practices therein, I want to further clarify that I am mostly referring to those of us 9-5ers (ha-ha) who work in a cubed office environment. More commonly referred to as The Cube Farm.

PRIVACY

Let’s start with an easy one. Something everyone wants to have but that mostly no one gets. Nothing in The Cube Farm is private. Nothing. Or, mostly nothing. Just understand that it is likely everyone knows everyone else’s business all the time and you’ll already be on the road to success.

The Office Gossip (TOG). She (well…TOG could be a he, but for the sake of this argument, let’s let her rip) makes it known that she knows everything. She is the one to track you down on your first day simply to tell you that she is the eyes and ears of the place and if there’s anything to know, she’ll know it. Wink, wink, nudge, nudge. She wants you to spill…immediately…and will pressure you until you do. Depending on your own personality, and how much you want everyone else in the office to know about yourself, it’s probably wise to steer clear.

The Connected One (TCO). TCO knows everyone. Literally and figuratively. TCO is your personal 6-degrees of separation. You used to work there? Oh, do you know so-and-so? You live where? Oh, do you know… You get the picture. And heaven forbid if TCO finds out that you and they know someone in common (or several someones in common) because every time that someone makes a move, TCO is gonna tell you about it. TCO is great for networking, though.

Beware if TOG and TCO are one and the same. That’s a recipe for disaster! I suggest you hide. Just a couple examples of some Privacy Pirates that you might encounter.

If you’re an average Joe or Jane, sitting in your little cube, doing your work, going about your day, minding your own bees-wax, then you’ll probably escape any lasting damage. But offices employ many, many different kinds of people. I shall shout fervently: WHY CAN’T WE ALL JUST GET ALONG?  Here are a few pointers that might help when it comes to maintaining your privacy.

Never enter someone else’s cubicle without permission. I’ve seen it said in other places that you want to behave as if there is a door and knock, tap, or employ some other gentle method to get the attention of the person in that cube without simply barging in. You don’t like it when folks barge in on you, right? So why would you do it to someone else?

Try not to sneak up behind someone in a cube. See above.

Let others know when you can and cannot be interrupted. Well, yeah – I admit this one is kind of tricky. You don’t want to be interrupted and really don’t have time to tell anyone not to interrupt you so, now what? Well, some offices will allow you to post a flag, or a small sign, or a rotating magnet like you might put on your dishwasher to let the rest of the family know the dishes are clean or dirty. Wait…sorry. Hang on. The rotating office magnet should probably say something like busy and available, not clean and dirty.

Prairie Dogging. The end-all be-all of office interruptions. The popping up of heads all over The Cube Farm to see what’s going on. Up down. Up down. I feel like I need a giant hammer and so I can play a gratifying game or two of Office Whack-a-Mole. Aside from the dogs just being annoying, it’s an invasion of privacy. You do not need to see what is on the other side of that wall so badly that you can’t walk over there.

Loitering outside another’s cube. Totally rude, Dude! Don’t hang out while you wait for the occupant to finish a phone conversation. First of all, you have no idea how long that call is going to last and you could potentially be standing there forever. Kind of foolish, if you ask me. Secondly, if you see someone is otherwise engaged, it is just common courtesy to come back at another time. Common courtesy is, sadly, lacking these days.

Looking at other people’s stuff. Yep. We’ve all done it. The quick flick of the eyes to the monitor screen in front of you, whether it is your screen or not. The information contained on the screen of a co-worker does not apply to you. Period.

Listening to other people’s stuff. In The Cube Farm, it’s next to impossible not to hear your co-worker’s conversations. They’re on the phone or talking with other co-workers all day long. Sometimes it’s hard not to listen, but try. Don’t comment on overheard conversations, or answer overheard questions either. What someone is discussing with someone else does not apply to you. Period.

Touching other people’s stuff. We’ve established that cubes don’t have doors. Doors are a visual representation of privacy. There is definitely something to be said for doors. Doors rock. The lack of a door does not mean you can help yourself to whatever is contained within another’s space.   The pens, pencils, sticky notes, paper clips and various other office supplies are not yours, are not meant for you and should not even be borrowed without permission from the occupant. This goes for food, drinks, and stuffed animals. (Hey – we all have a stuffed animal at our desks, right?)

ANNOYING SOUNDS

As you’ve gone through your day in The Cube Farm, have you ever heard something that drove you nuts? Or something that was so…off…that you felt the need to go investigate? Like that anecdote about children; if they’re quiet, you need to check on them because probably someone is doing something they’re not supposed to?

Any office has sounds you cannot avoid: typing, ringing, the hum of the white-noise maker, which is supposed to drown out or muffle sound but tends to just make more noise. The air conditioner or heat coming on and off. The microwave beeping in the break room. The ice machine dropping ice into the bin. The hum of the vending machines. People walking, talking, drumming their fingers out of boredom or insanity because the conference call they’re on is now going into its second hour.

The Gum Popper. Om nom nom. Chomp chomp. Pop. Oh and the snapping. Don’t forget the snapping. They don’t even realize they’re doing it.

Slap Happy. The one who wears nothing but flip-flops year-round, even though they’re totally against the dress code, and does laps around the office twice hourly because they are getting their exercise by not taking the shortcuts everyone else uses. Slap. Slap. Slap. Oh, there they go. Wait! Slap. Slap. Slap. There they go again. What’s this, their fourth or fifth round this hour? Shall we take bets?

The Loud Food Eater. If the gum chewing wasn’t bad enough, there’s this guy. Constantly eating. Snacks. Crackers. Chew chew chew. And that thing he does when he’s got something stuck in his teeth? Shudder.

The Talker. This is the person who talks on the phone all the time, as loudly as they can. Or yells across The Cube Farm to the person four rows away to find out if they have any Ibuprofen. Or holds mini conferences outside their cube. It’s enough to drive anyone mad. Wait! Who has the headache?

A few descriptions of Annoying Animals in The Cube Farm for your amusement. I would like to put to you, dear readers, to be mindful of others as you move about the office during the day. Be considerate. Be aware of how your voice can carry or how the crinkling of the wrapper from your second bag of chips can be disruptive to your neighbor and that loud conversations are distracting and disruptive. And I haven’t even begun to talk about phones. That being said, let’s consider this further, shall we?

Ringing desk phones. We know that ringing phones are a product of being in an office. But did you know that the new-fangled technology we have these days allows you to adjust the volume of the ringer on your desk phone? You may be hard of hearing, but did you take into consideration that your neighbor might hear just fine thank you very much? A lot of office phone models have a little red light that blinks or flashes when you have an incoming call. If you place your ringer low enough for you to still hear it and within your range of vision (try peripheral, it’s awesome) you’ve got two layers of assurance you won’t miss a call.

Ringing cell phones. Turn ‘em off, people. Just turn them off. Or, set them to vibrate or silent ring. You do not need to have your personal cell phone on you all the time. Yep. I am like most of the rest of you, attached to my technology at the hip, but even I turn my ringer down, or off completely during the day. Your employer is not paying you to text (beep), play games, (boop), or chat (ring) all day long. And please, for the love of all that is good and peaceful in this world, do not leave your cell phone – ringer on – on your desk and then walk away. None of the rest of us need to listen to your Minion Ba-Na-Na PO-TA-TO ring tone over and over again. (Although props for a good choice of ring tone.)

Speaker phone conversations. Oh my. This one walks a fine line between being one of those aforementioned peeves I’ve been petting and being actual office etiquette. I haven’t weighed the scale to determine which side is heavier. But, if you must have a conversation using speaker phone, remember these key points: 1) Everyone else can hear you, and everyone else can hear the person on the other end of the line. 2) If you know about the call ahead of time, reserve a conference room so you can have a closed door between your speaker phone conversation and the rest of The Cube Farm. Your fellow dogs will thank you.

Voice Volume. If you’re a naturally loud talker, I understand. So am I. I’ve been known to burst my own ear drums from time to time. That’s another story. But there are these wonderful inventions called headsets. They are not only for comfort and convenience, but they also allow for a quieter (and more private) conversation. If you don’t have a headset for your desk phone, talk to someone who might be able to rectify that for you. They’re a good idea and should be standard equipment, right along with your computer and a monitor and a phone.

Tech Sounds. If you use email or instant messaging to communicate with your co-workers, turn the sounds off. Those dings and bings are enough to turn Dr. Banner into his big, mean, green friend with little to no warning.

Music.  If you are one of the bazillion people who like to listen to music during their work day, unless your office management says otherwise, it’s okay to use ear buds or headphones. Just remember not to get too zoned out, just in case you’re called by the little red flashy light on your phone or the loiterer outside your cubicle.

Are you feeling the burn yet? Think you can manage a couple more reps? Good. Let’s keep going.

SMELLS

Last on my list of things to discuss in the world of office etiquette is (drumroll please) smells. Odor. Scent. The things your sniffer sniffs out and process into four categories: good, bad, ugly and really, really offensive. (Points if you can get both random movie references there.)

The Scent Hound. Like a bloodhound to the scent of a missing person, the rest of us can smell you coming a mile away or follow your trail every place you’ve been. Your odor lingers when you pass through in such a way that one can almost see the molecules of your scent du jour hanging like a fog in the air. Patchouli does not equal bath.

The Lunch Eater. Here, ladies and gentlemen, we have The Lunch Eater. Sitting at his desk during lunch time, single-mindedly putting away the pastrami on rye he got from the local deli. Complete with onions, mustard and pickles. On the side, salt and vinegar potato chips. Look at him, ladies and gentlemen. Take note of how smoothly his arms raise the dripping sandwich to his mouth and how purposefully he bites, how possessively he chews. Beware. He is at his meanest at lunch time.

The Stink Monster. Stinky needs no qualifiers. Stinky is the leftover salmon for lunch eating, microwave popcorn burning, close-talking halitosis having, run the other way when you see him coming co-worker. Add in a layer of bad cologne and last week’s shirt (complete with armpit funk) and all I have to say is, “Eeeewwww!” It is Odoriferous Odiousness I share with you, my fellows. Let’s tone it down some, shall we? We, your co-workers, are breathing this air, too. You do know that, right?  Perfumes, colognes, body sprays, organic natural oils, scented hand lotions, hair sprays…what do they have in common? They all should be totally avoided in The Cube Farm. Period. Those of us with breathing issues like asthma or allergic sensitivities will thank you. File this under how to win friends and influence people. Not the book though. I mean it in the most literal sense.

However loudly you may complain about others, how loudly are they complaining about you? Take some time to think about your habits and ask yourself these questions:

1)      Does it invade or affect another’s privacy?

2)      Does it make noise and if so, how loud or obnoxious would I, personally, consider that noise to be?

3)      Does it smell? Period.

I am not judging. We are all individuals and we all have our own little quirks.  Some of us get along really well, some of us don’t.  Sometimes the best we can hope for is tolerance.  But as I leave you to go silently into that good night (or day, depending) I ask that you truly and openly think about those you encounter at  your office every day.  Maybe, just maybe, you’ll begin to see just what part of the corporate puzzle they play, and if you’re really lucky, maybe you’ll be able to fit that piece in exactly the right place.  Also, if you have very strong feelings about indivudual Privacy Pirates, Annoying Animals or Odoriferous Odiousness-es, talk to your manager about the best, most thoughtful, and least offensive or hurtful way to approach.  You could be doing them a favor.

While it’s absolutely impossible to please everyone all the time, your consideration of the above-mentioned things won’t go unnoticed. Your fellow Cube Farm occupants will thank you. They may not thank you personally, but they’ll thank you. Believe me.

personal

Resolving to Solve in a New Year

2 Comments

New Year's Resolution

What is it about turning the page on the calendar that gives people the urge to make drastic changes in their lives? Is it the sense of renewal that a turning year brings that makes people believe they can erase the ignominy of the past year or past mistakes with changing the last digit of the annual sum? What happened to the positive points of that year? Do we keep it all, or should we erase the whole thing and go with the New Year as a completely new start?

The New Year is a time when people believe they can make a new start and make changes to their habits and behaviors in a positive way. It is, in a way, a representation of hope that things do change and that they can be better, that we do not have to accept the status quo and continue in old patterns of maladaptive behaviors forever. That being said, where did it all come from?

Apparently, this New Year’s resolving tradition has some seriously ancient roots. The Babylonians made promises to their deities every year to set their financial balances back to rights by paying back any debts of money or honor. The Romans made promises to Janus (yep, that’s where we get “January,” people) to start their year off on the right foot. Many other religious cultures have holidays of sacrifice and atonement (though not always falling on the western calendar New Year). So, the idea of making promises to change at the turn of the recognized year is not by any means a new tradition. That being said, the time frame for which we make our lofty, or not so lofty, goals for the coming annum should be recognized for the arbitrary thing that it is.

Our modern calendar is a great collaboration of historical conventions and narcissistic tendencies of various rulers, conquerors, and religious movements through the years. Science and fiscal convenience pretty much put the finishing touches with astronomical observations of solar year and figuring out how to balance the account of hours with appropriate counting of days. As it is, we still have to tack on the extra day every four years in February to make it all come out correctly. As our tiny blue planet does its wobbly little dance around our home star, it provides the circuit of time that provides a nice beginning and ending of that arbitrary temporal cycle that gives us a chance of renewal.

Almost half of the adults in America today make New Year’s resolutions. However, of that half, only about 12% actually make good on their promises. Sadly, only about half the people who make resolutions actually believe they will achieve the goals they set (possibly a contributing factor to that pitiful percentage that succeeds, but more on that later). Maybe it is a misunderstanding of what a resolution is? To dig into this, I decided that perhaps I should see if I could clarify matters of meaning. That word we keep using, I’m not sure it means what we think it means…

I’m going to pass over the musical references of progression from dissonance to consonance in a chord. An interesting sideline, and one that appeals to my heart, but not really illuminating for the chosen topic. We’ll also skip over the technical aspects of quality and acuity for digital media of the visual or auditory variety. The word resolution is the noun form of the verb to resolve. Not much help there. It also is a “state or quality of being resolute”… um, yeah. Ok, moving on. Being resolute means you are determined. Apparently, there are some people out there who missed that part, say about 88% of the people who make New Year’s resolutions, it seems. A resolution is also a course of action. Better. Maybe this is where we are all missing the boat, or rather where the boat is missing the destination and instead founders in the Sargaso of ill planned goals? So many people have ideas about things they want to change and positively no clue on how to go about it. Even if you know where you want to go, you need some plan for how to get there. So, finally, the last definition I want to address is that a resolution is “an explanation, as of a problem or a puzzle; a solution.” That is the best one I have seen so far. A resolution is a solution to a problem. However (and here I will listen for the groans and curses of the linguists), resolution looks like you are solving something over and over again, re-solving. Now, doing something again and again could be identified as practice, but it doesn’t always make perfect. Sometimes it does. It can also indicate if you are solving something over and over without satisfaction, that the approach may not be the best. It is possible that a different method might provide better results.

Overall, I still think I prefer the last definition. A resolution is a determined plan to solve a problem perceived in the current status of any given sector of our respective situations. We do not have to accept lack of total success as failure. It is just practice, and we can learn from the attempts.

Last but not least, making resolutions… As evidenced by the number of people who seem to lack confidence in their ability to reach their identified goals, and the actual number of people who let go of their resolutions sometime around February, perhaps there is a lack of skill or desire in making the promises of change to the New Year. In light of this potential problem, I’ve created a little instruction manual for making resolutions (and you don’t have to save them for the New Year as the steps are actually of the one-size-fits-any-date variety):

  • Identify the problem.
  • Identify what the solution to the problem might be.
  • Set a goal for the solution and visualize what the successful solution looks like.
  • Identify a realistic timeframe for the solution.
  • Think of it in terms of the present tense. Define the solution in positive, present tense, and concrete terms. I know this sounds strange, but think of it this way: If your solution or goal is for healthier living habits, saying “I’m going to start [eating better, exercising more, stop smoking],” your brain says “Great, let me know when you actually start!” Make your daily statement of resolve in a firmly determined way, “I am living a more healthy life by watching my portions” or “I am taking care of my body by exercising 30 minutes every day.”
  • Use visual cues and keep them before you every day. Pick positive images, because our brains gravitate towards the pleasant and avoid the unpleasant.
  • Identify steps and initial goals (and realistic timeframes) on the way to the ultimate solution that you can check off as you progress.
  • Reframe backsliding or relapse in a positive way as opportunity for learning. Missteps do not have to result in a plummet back to square one. They are a cue to refocus on the path to your goal.

So, this little ramble started out to be a pondering of what and why people make New Year’s resolutions. It did not end up where I thought it would. Maybe that is a lesson, too. A journey of change sometimes ends up at a different destination than originally expected, and that isn’t always bad. Sometimes the goal is not the end, and in truth, perhaps it shouldn’t be. Changes that we decide to make for ourselves should be a journey of discovery, and it is the small, measurable successes along the way that matter and will motivate us to continue on the road.